Frequently Asked Questions
Everything you need to know about your Bichota style orders.
When will my order ship?
Standard processing takes 3-5 business days. Once shipped, you will receive a confirmation email with tracking details. Please note that pre-order items have specific shipping timelines listed on their product pages.
Do you offer international shipping?
Yes, we ship Karol G official merchandise worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Final sale items and certain limited edition drops may not be eligible for return.
How do I know which size to choose?
Each product page features a detailed size guide. Our apparel typically follows standard unisex sizing unless otherwise specified in the product description as 'cropped' or 'oversized'.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Is the merchandise official?
Yes, this is the official Karol G store. All products are authentic, high-quality merchandise designed in collaboration with Karol G and her team.